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Zurich is hiring an experienced Claims Handler in Glasgow

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Old 05-04-2017, 06:15 AM
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Default Zurich is hiring an experienced Claims Handler in Glasgow

Looking for a career that will excite, challenge and inspire you? Thinking about building a future? You should. As an experienced Claims Handler you’ll be able to enhance your career in insurance with one of the world’s most successful insurance companies, allowing you to gain a qualification and experience while earning a competitive salary.

Who we are:

Working for us is a totally different experience to what you probably expect. How do you feel about the things you truly love? Don’t you want to protect them in the best way possible? Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. This is no easy task. In today’s interconnected world, tackling risk is fast, unpredictable and invigorating. You’ll have to think on your feet as you manage risks big and small, from flooding to cyber crime. You’ll be tackling issues like these in over 170 countries. It’s a big challenge, but you’ll have a truly diverse network helping you. As part of an international team, every day would provide opportunities to learn, grow and share ideas.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

The opportunity:

Join our Glasgow Claims team, our Claims function is the largest department in our UK General Insurance business, and it’s critical in ensuring we provide our customers with an efficient, professional and empathetic service. As an experienced Claims Handler you’ll provide a quality, front line, focused claims service that supports the achievement of department. Dealing with a range of situations, our customers will look to you to work quickly to provide them support at an often-stressful time.

Main Accountabilities:

• Promptly handles and positively resolves all enquiries from both customer and external contacts to ensure delivery of a focused claims service.
• Reviews, resolves and proactively finalises claims within authority limits ensuring settlement at an optimum level with consideration to business implications.
• Maximise productivity and profitability within the team.
• Contribute to a positive and supportive team culture.
• Supervisory responsibilities ad hoc basis as required

Your skills and experience:

• Previous Insurance Claims experience (within Motor, Personal Injury, Property or Liability)
• Proven experience in promptly handling and resolving queries with a focused claims service.
• Ability to review, resolve and proactively finalise claims within authority limits
• Experience of working within a team and coping with varying workloads and pressures
• Ability to deliver excellent customer service
• Excellent communication skills
• Effective negotiation skills
• Decision making
• Ability to coach; motivate & develop where appropriate

The Reward:

In return we are offering an attractive salary plus a generous benefits package including bonus and defined contribution pension scheme. We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.

Apply here:
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